Please read some of the lovely feedback that we have received from our wrong fuel customers:November 1, 2018
Hi, this is a message for Faisal who came out to help me last night with my Volvo XC40. He asked me if I would mind leaving a review, so here it is. Please feel free to put it on your website or Facebook or whatever. I’m more than happy to endorse your business.
When I picked up my new Volvo XC40, the first thing I did was take it to the Sainsbury’s fuel station in Coventry on my way home so that I could take it for a long drive the next day. As I had previously owned a petrol Volvo S60, I just picked up the petrol nozzle without thinking and filled up the XC40 with petrol. The problem being, the XC40 has a diesel engine. I didn’t even notice until I tried to start the car and the engine wouldn’t turn over. It slowly dawned on me what I’d done to my new car and my heart sank. I thought the engine would be ruined and I’d have to fork out for a new one just after spending a fortune to buy the car in the first place! Thankfully the guy in the forecourt shop was a bit more “on the ball” than me and he gave me a card for Fuel Medic. I wasn’t aware of the fact that mobile wrong fuel removal services were available up until this point and it almost seemed too good to be true. I spoke to Andy on the phone and he was brilliant. He told me that there was no problem and the car would be running again in no time. Faisal turned up in the Fuel Medic van and got to work with an assortment of sophisticated looking equipment that was quickly connected up to my XC40. He had the petrol pumped out of the tank in about 20 minutes and he also did an engine flush and put in some diesel. The engine started straight away with no coughing or wheezing. It ran just as when I’d driven it out of the dealership. I have since learned that the AA would have charged me more than double what Fuel Medic charged me to solve the problem and getting a local garage to do it was just astronomically expensive. Fuel Medic were fast, cheap and did the job really well. I can wholeheartedly recommend them to anyone else who needs a petrol in diesel removal company in Coventry. Top marks all round.
Andy Simms, Wrong Fuel Coventry, petrol in diesel Volvo XC40October 25, 2018
I’d just like to say a big thank you to Simon at Fuel Medic and all the staff working behind the scenes for the assist this morning. I’ve never put the wrong fuel into a car before and so I had no idea about mobile fuel drain companies and didn’t know what to expect. When I first did it, I thought that I would be forking out for a new engine, so finding Fuel Medic on Google was just brilliant. I can’t explain why I did it, I’ve had the car for a few years and haven’t managed to put in petrol instead of diesel before. I must have just been away with the fairies and not concentrating on what I was doing. I didn’t even notice until the lady at the till said, “£40’s worth of unleaded”. I did a double take and then had to own up to what I’d done. They were really good though and told me not to try to start it. They helped me push it to one side on the forecourt and then said, “Call Fuel Medic”. I guess they had your card. I’m not all that familiar with Bedford but thankfully your engineer was and he found me really quickly. I think I was only waiting for about 25 minutes. He was very organised and had the job done quickly and the engine going again which was a relief! I felt very reassured that I was dealing with professionals as Simon was very polite and talked me through the whole procedure. I liked that I was given a quote beforehand too and not just railroaded into paying up after the job was done, I had a choice of going elsewhere, which I’m glad that I didn’t do. Simon was quick and efficient and is definitely a credit to your company. I’ll be recommending your company when I can and once again, big thanks to all the team. Cheers Fuel Medic!
Luke Evans, Wrong Fuel Bedford, petrol in diesel Honda HRVOctober 22, 2018
Hi there to you and all the team. Just wanted to say thanks for the super service yesterday and, as requested, here’s my company review given with my pleasure:
Fuel Medic were brilliant yesterday after I put a full tank of petrol into my diesel Ford Kuga. I was in tears when I phoned because I thought the engine would be ruined as I had tried to start the car after putting in the petrol as I didn’t realise what I had done. I panicked when it wouldn’t start and then when I looked at my fuel receipt I suddenly knew what the problem was. I got straight onto Google on my phone and I searched for “wrong fuel in car Cannock” and Fuel Medic came up in the results. I liked the website and all the nice reviews from previous customers and so I chose them to help. Andy arrived at the fuel station about half an hour later and he was really kind and relaxed about the whole thing and told me that even though I had turned the key in the ignition, the car wouldn’t be ruined. He did a fuel drain and then flushed the engine and after that the car started first time. I can’t tell you how relieved I was! All aspects of the service were great and I would give 5 stars for customer service, response time, job time and overall impression of the company; very professional. I had a good feeling about Fuel Medic from the moment I first spoke to them to when the super cool van arrived with all the sparkling clean, space-age looking equipment on board. To top it all the price was a whole lot less than I thought it would be for a service like this. I was really pleased that I chose Fuel Medic and I would definitely recommend them to anyone in Cannock who was put petrol in a diesel car like me.
Massive Thank yous all round,
Georgia Haynes, wrong fuel Cannock, petrol in diesel Ford KugaOctober 14, 2018
Thanks Andy, for all your help this morning with my car. I’ve only had this diesel Toyota Auris for a few days and I previously had a petrol Toyota Corolla and was just so used to filling up with petrol that I put petrol in the diesel car on autopilot. I was proper confused when it wouldn’t start after I had filled it up and then I think the smell hit me and it was petrol not diesel. I must have tried to start the engine about 4 times so all the petrol was sucked into the fuel system. I thought that was probably the end for the fuel lines and filter and everything. I spoke to the AA and they said that they would come and tow me in about 2 hours. I called you while I was waiting as I found your website on Google, and you spoke sense to me unlike the AA bloke. I thought there ought to be a solution in this day and age and so I cancelled the AA and booked you instead. Boy am I glad I did too! About 25 minutes later, even though the Walsall traffic was terrible, you magically appeared in a smart looking van with a load of sophisticated looking machinery on board. Fuel drain all sorted in 15 mins and less than an hour later I’m mobile once more and the car is running better than it was before I put the wrong fuel in it! That’s what I call a good service and unfortunately it’s rare to find companies that provide decent customer service nowadays. I’ll be sure to put a good word in for you when possible and I’ll recommend you to my mates and my family as long as they promise not to laugh at me!
Alan Case, Wrong Fuel Walsall, petrol in diesel Toyota AurisSeptember 17, 2018
A quick note from me and the wife (Les Richmond with the SAAB 9-3) to say thanks a lot for the great service we received from Fuel Medic after my little mistake yesterday. My excuse is that I always used to drive a petrol SAAB 9-3 until a few days ago when someone kindly smashed it up for me while it was parked. I managed to get this car for a bargain price by a stroke of luck and then I go and put petrol in it instead of diesel because that’s what I’m so used to doing! I really thought I’d gone from one wrecked car to another as I thought the engine would be knackered with the wrong fuel in it. When I saw your website on my phone I will admit, I was a bit skeptical as I had never even heard of mobile fuel drains. I thought I should give it a go, though. I spoke to your guy on the phone and he was professional and helpful and gave me a really good price for the job. I thought I had nothing to lose and so I went for it. I’m not a Bristol native and didn’t really know where I was as we were on the way home from visiting a friend but you managed to find us just from the name of the fuel station and a description of the street! I made a couple of phone calls and next thing I knew you got there and got straight on with the job which was done really quickly. It was all very professional too and I felt like I was treated like a valued customer. That’s a rare thing nowadays! 45 minutes later the car was purring like a kitten and we were on our way again. Top job, Sir! I’ll keep hold of your card in case I have another “senior” moment and I can pass on your details and recommend you if I know of anyone else putting in the wrong fuel in the Bristol area.
All The Best,
Les and Helen Richmond, wrong fuel Bristol, petrol in diesel SAAB 9-3September 6, 2018
It’s Neil from Nottingham with a quick message here. I was driving the red Ford B-Max that you came out to first thing this morning. I just wanted to pass on my thanks to Andy and the team at Fuel Medic for getting me mobile again with such efficiency. I couldn’t believe how dumb I’d been when I realised I was filling up with petrol instead of diesel this morning, but fortunately I had heard of you guys because there is a notice at work on our board that someone has put up. I’d always just looked straight past it as I never thought that I would be the one putting in the wrong fuel. Just goes to show how simple it is! I’ve had the car for 6 months and never had a problem before, I blame borrowing the petrol engine pool car in work which I always have to fill up when I use it and just yesterday I had to put petrol in it yet again. I was a bit skeptical this morning about your 40 minute response time because the traffic in Nottingham was an absolute nightmare, but somehow Andy managed to get to me within the quoted time. I think he must have rockets fitted to that van! I thought I would be proper late for work but I was only 15 minutes late and I still beat the boss! Great work chaps, you saved my bacon there too! I was very impressed with the service as a whole, it was a lot less expensive than I imagined and certainly cheaper than the AA, the response time was super fast given the bad traffic and Andy was a very polite and friendly chap. The car ran fine all day and didn’t miss a beat as I had loads of driving around Nottingham to do today. Massive thanks and I’ll be endorsing Fuel Medic whenever I get the opportunity!
Neil Smith, wrong fuel Nottingham, petrol in diesel Ford B-MaxAugust 7, 2018
Good Morning Simon,
I just wanted to say how grateful I am for all your brilliant help yesterday evening and here is my company review for you as requested. More than happy for you to pop this on your website:
Fuel Medic are the “must use” company if you have put the wrong fuel into your car. I managed to fill my diesel Honda Civic up with petrol at the Morrison’s petrol station in Solihull after I’d done my shopping there on the way home from work. I was in a rush and wasn’t concentrating on what I was doing as I needed to get home to my kids. Of course, putting in the wrong fuel just made things worse and I was having a bit of a meltdown until another customer on the forecourt saw what had happened and told me about fuel drain companies. I didn’t know they existed until that point as I had never put diesel in instead of petrol before. When I Googled “wrong fuel Solihull” on my phone up popped the Fuel Medic website which seemed like a Godsend. I called and spoke to Simon who was really pleasant and calming. I explained my situation and he said he would be with me as quickly as he could. Even though the traffic was terribly busy he still managed to get to me in 20 minutes which was amazing. He was really reassuring about the whole situation, explaining that there wouldn’t be any permanent damage to the car engine and that the fuel drain would solve the problem. He took great care of my car and had the job done quickly. The car started first time and just 45 minutes after I called, I was on my way home. The kids weren’t too hungry following their wait! My car has been fine last night and this morning, there don’t seem to have been any lasting effects of putting in the petrol. Simon asked me to give him a call if there were any concerns. The customer aftercare is really good with Fuel Medic and I was seriously impressed on the whole with all aspects of the service. I hope I don’t do it again, but if I do, I’ll be calling Fuel Medic. Ace company!
Rita Carlingford, Wrong Fuel Solihull, petrol in diesel Honda CivicJuly 23, 2018
As requested, here is my company review of Fuel Medic for you.
Fuel Medic are a brilliant fuel drain company who will go above and beyond the call of duty to help their customers. When I put 30 litres of petrol into my diesel VW Transporter without realising, I wasn’t sure where to turn for help as, at the time, I didn’t know about wrong fuel emergency call out companies. I was in the middle of a moving job for a client and was just filling up the van with fuel on my lunchbreak. I was really worried because the client needed me to move furniture to their new house and would have been in real trouble if I had not have been able to complete the job for them, plus I would have lost out on being paid for the job! I needed a fast and good quality solution and after phoning around several garages in the Coventry area I was given a number for Fuel Medic. When I spoke to Simon he was really helpful and appreciated my predicament. He came straight out to me and was there within 25 minutes of my call. He managed to empty the whole tank of the van in about 20 minutes and then flushed the system with fresh fuel and got the van running properly once more. I was then able to continue my job and the client did not even realise that there had been a problem! Fuel Medic really saved the day for me there and the whole service from my first call to receiving the surprisingly small bill, was truly excellent. I cannot begin to thank the team enough for what they did for me and I will certainly be recommending them going forwards.
Many Thanks for all your help with the fuel drain and good luck for the future.
Brian Marshall, wrong fuel Coventry, petrol in diesel VW TransporterJuly 20, 2018
To The Team at Fuel Medic.
Faisal asked me if I would be kind enough to leave some comments about your service on your website so please add my thoughts to your reviews section. I would rate your service as 10 out of 10 for speed of response, customer service and attitude and for the fuel drain job itself. The work was carried out on my Hyundai i40 after I foolishly put a whole tank of unleaded petrol into my diesel car. I probably did it because I have always driven petrol cars before this one and I was just filling up with fuel and not concentrating properly on what I was doing. By the time I noticed it was too late. Thankfully I didn’t try to start the car as Faisal informed me that this would have made the job much harder and it would have been more expensive to resolve. Faisal arrived very quickly after I initially spoke to him on the phone for a quote to do the job. He was very friendly and comforting, telling me that the car would be perfectly fine after the fuel drain. He was really respectful towards both me and my car and even put a blanket over the car bodywork to protect it whilst he was doing the fuel drain. We had a great chat and Faisal seemed to know Nuneaton really well and was telling me about the best places to go for DIY items as I am doing up my house. I found the service to be really friendly and professional and I know that Faisal did a really good job on my car as it is now running superbly, better than it was before I put in the wrong fuel!
Highly recommended company.
Thank you very much once again.
Terry Jackson, wrong fuel Nuneaton, petrol in diesel Hyundai i40July 18, 2018
Thank you Fuel Medic, you saved our holiday! My family weren’t too mad at me for putting in the wrong fuel either because you were so quick in sorting the problem out for us. My first thought, when I realised what I’d done, was that I’d probably be needing to get the old bus towed away and then it would sit in the garage for a few days having a load of expensive repairs done. Thankfully, my wife is on the ball and she found your website using her phone and suggested that I give you a try. I’ll come clean and say that I was a bit skeptical as I had never heard of fuel drain companies before, but when I looked at the kids poor little disappointed faces I relented and gave you a call. I spoke to Simon who was very matter of fact about the whole thing, as if it wasn’t a problem and he actually said that it was very common and people did it all the time! I think I may have heard about a friend a while ago, who put in the wrong fuel but I just laughed at the time as I never thought it would be something that I would do. We were lucky that you had a guy near Oxford and he was there after about 45 minutes. It was really nice to deal with him as well, as he was a very pleasant chap with great manners and the customer service we received was just brilliant. The whole sorry situation went from stress and frustration at potentially missing our holiday, to a laugh and a chat while your engineer did his job with the fuel drain and then had our Sharan started and on the road once more. He even accompanied us up the road for a while to check that all was OK with the vehicle, which was a lovely touch.
I definitely won’t hesitate to recommend your service to friends and family if they’re daft enough to put in the wrong fuel like me and I mean this in the nicest possible way, but I hope I don’t need to use you again! Obviously I would if I had to though!
Cheers and All The Best,
Rob Carstairs and the Carstairs clan, wrong fuel Oxford, petrol in diesel VW SharanJuly 14, 2018
It’s Mark from Milton Keynes here. A chap called Andy came to the rescue yesterday afternoon when I put the wrong fuel in my Black Ford Kuga on the way home from work. It was a bit of a shock when I realised what I’d done and it was my daughter who spotted it and stopped me from starting the car. I’ve only just got this Kuga and we always had petrol cars before. I only made the switch to diesel because my work is a bit further away now and I have to do a bit of travelling. I just pulled into the fuel station and filled up on autopilot. Milton Keynes is a busy old place, especially in the town centre, and I was really surprised when I called Fuel Medic and you were there in 40 minutes even with the bad traffic. That was a very good start to a great service experience. I don’t often feel the need to review companies, perhaps because it’s been so long since I’ve had such a positive experience? I got the card from the forecourt person, which was why I called as I’d never heard of fuel drain companies until yesterday, never had the need before! The whole job was done quickly and to a high standard as far as I’m concerned. All the equipment looked super high tech stuff and Andy certainly knows his trade as well. He had the car going in no time at all and it’s been fine since. I really appreciated the courtesy with which I was treated and the customer care too. Andy followed me down the road for a few miles to make sure all was OK with the vehicle rather than just zooming off as soon as the job was done. I will certainly be passing on your details if I come across anyone else in Milton Keynes who has put in the wrong fuel, only I hope it’s not me next time!
Thanks very much indeed for all your superb help.
Mark Woolman, wrong fuel Milton Keynes, diesel Ford KugaJuly 11, 2018
Hi There, it’s Sam from Wolverhampton here. Your engineer Andy came out to assist when my girlfriend filled up my Mercedes A200 diesel with petrol a few days ago. We just wanted to let you know what we thought of your service and how impressed we were with your customer service too. My girlfriend borrowed my car while hers was off the road. She drives a petrol Mercedes A200 and mine is diesel. When she stopped to fill mine up on the way to deliver my car back to me, she accidentally filled up with the wrong fuel. Easy mistake to make, I guess! She called me and was really upset but said she had found Fuel Medic on-line and wanted to call you guys out to help. I thought it sounded like a good idea and she spoke to Andy who said he’d be out to help in about 45 minutes. It would have taken me longer to get to her in Wolverhampton as I live in Worcester, so we booked Andy and he was there after about 40 minutes or so. That was brilliant considering that the RAC would have left my girlfriend stranded for 2 hours and even then, all they would have done was towed her to a garage. Andy got the tank drained quickly and was really pleasant and reassuring, apparently. It’s good to know that there are folks out there who look after their customers so well. I know we had to pay for the service but it’s still worth mentioning as a lot of garages take money from people and still treat them like rubbish. Andy was just brilliant, he even followed my girlfriend for a while to make sure everything was good with the car after finishing the job. The car seems to be fine following the incident and has been filled up and driven since with no problems at all. Thanks for looking after my girlfriend and the car, it’s much appreciated and we’ll certainly be recommending you.
Sam Goodall, Wrong Fuel Wolverhampton, diesel Mercedes A200July 6, 2018
To All At Fuel Medic
I just wanted to let you know what a credit to your company Faisal is. He was an absolute diamond this morning after I managed to put half a tank of petrol in my diesel Beemer while I was driving through Coventry. I’m not familiar with the city and I was in a big rush to get back on the motorway and home again. My mind was elsewhere and before I knew it I’d put 25 pounds worth of petrol in my car. I had a terrible feeling that I’d probably wrecked the engine and the car is only 6 months old! I found the number for Fuel Medic when I did a phone search for what to do when you’ve put the wrong fuel in a diesel car and your website popped up. It all looked very promising and when I spoke to Faisal on the phone he was very reassuring and took all my stress away. He came out to me within 30 mins and was just brilliant. He was cheerful, chatty and took great care of my car and did a really good job. I was surprised at the cost too because I was expecting to have to pay far more – a friend of mine had to pay £250 to the AA when she did the same thing a while ago. I’m glad I didn’t call them out. The AA always take ages to come out too.
So thank you very much for a great rescue job and I’ll spread the word about how great Fuel Medic is!
Laurie Edmondson, wrong fuel Coventry, diesel BMW 420July 1, 2018
Just a quick note to say how pleased I was with your fuel drain service yesterday morning. I thought that I was in serious trouble after putting 50 litres of petrol in my diesel Jetta. I haven’t been to Birmingham before either so I was in a proper pickle. I didn’t know where I was and I thought I had killed my poor car! I was really upset about it but some nice folks at the fuel station helped me out and someone found a card for Wrong Fuel UK in the forecourt shop. As I didn’t have my phone with me, the lady behind the shop counter called you out for me. I know it was an expensive mistake to make as all that fuel was wasted because it had mixed with some diesel that was already in the tank, but I thought it would be much worse and I was relived to find out that the problem could be solved so quickly rather than me having to get the car towed back home to Bristol. I haven’t had the car long and the one I had before was a petrol VW Polo so I suppose that’s why I made the error when filling up. I was back on the road again less than an hour after putting in the petrol which was excellent. I will be recommending your service to my friends as you said you covered Bristol as well and I know that at least one of my friends has already done the same thing but had a nightmare trying to get the problem solved by a garage. It ended up costing her a fortune!
Thank you very much for looking after me so well!
Milly Davenport, Wrong Fuel Birmingham, petrol in diesel VW JettaJune 29, 2018
I used your service last week after putting petrol into my diesel Infiniti Q50 whilst I was in Walsall for business. The engineer who helped me was Simon and he asked if I would leave a comment about the service I received. I am happy to say that I was very pleased with the service and I was certainly very glad to learn that solving the problem was so easy. I didn’t know that petrol in diesel removal was possible via a mobile service. I thought I would have to get my car towed to a garage and then probably get fleeced for the repair work. I was beginning to panic that I would need a new engine or at least some serious repairs that would have my car off the road for a while just as I have a really busy time with my work. As I am self employed that would have been a massive headache for me financially as well as for my business. The chap on the forecourt told me about fuelk drain companies and suggested that I give your company a try as he had seen your van on his forecourt several times in the past. I’m not familiar with Walsall so I didn’t really know where I was, only that I was at a Shell station in Walsall somewhere. When I called, the guy I spoke to knew exactly where I was straight away. He gave me a quote which was substantially less that I thought it would be. Simon then arrived about half an hour later. He then did the fuel drain and flushed the engine through because I had tried to start the car after filling it up as I didn’t realise what I had done at that time. It was only when the car wouldn’t start that it dawned on me that I had put in petrol instead of diesel (I have no idea why I did it, lack of concentration I suppose!). When the job was done the car started up first time as if nothing was wrong and it hasn’t missed a beat since.
Great job and great service – thank you so much.
Henry Statham, Wrong Fuel Walsall, petrol in diesel Infiniti Q50February 17, 2017
Hi Fuel Medic
How’s everyone doing there? It’s Calvin Tower here from Coventry. I just wanted to pass on my thanks to the engineer and the Fuel Medic team who helped me out with my Vauxhall Astra yesterday night. I was on my way home from work and I was really tired. I wasn’t thinking straight and I managed to pick up the green nozzle instead of the black one and before I knew it there was 30 litres of the wrong fuel type in my tank. I’d never done anything like that before but I knew a few people who had after buying new diesel cars and being used to driving petrol ones. The first thing I did was call up one of my buddies who put petrol into a diesel Mercedes A class a short while ago, to ask him what he did to fix the problem. He said that he called the dealer who arranged for a tow truck and then took a week to fix his motor and charged him over £600 to get it sorted! I began to panic at this stage because I didn’t have that kind of cask to throw at the repair. I used my phone to search for “wrong fuel Coventry area” and I found your site on the top of the search. I called and spoke to Andy and when I asked about cost, I was immensely relieved to find out that I would be paying less than a quarter of what my mate paid and the job would be done in less than an hour! My mate will be furious when I tell him!
Andy sent out an engineer who was there after about 30 minutes, driving a very cool van loaded with super techy equipment. He was very courteous and respectful and he treated my little old Astra very nicely indeed. He had the wrong fuel removed and the engine flushed clean in about 20 minutes. The car started first time and ran like new! I’m not usually in the habit of writing reviews for companies, but in your case I was so impressed by the service that I thought I should. I would recommend the Fuel Medic without hesitation and will do so if I get the opportunity. I’m going to stick your card on the notice board at work. I won’t tell them it was me though because they’ll just take the mick!
Super service guys, very well done and massive thanks,
Calvin Tower, Wrong Fuel Coventry, diesel Vauxhall AstraFebruary 10, 2017
Hi Fuel Medic Team
This is Carl Foster here from Manchester. I drive the black VW Golf GT tdi that you came out to yesterday evening when I was on my way back from work and I put the wrong fuel in it like an idiot. I was so angry with myself for doing that because I know several people who have done the same thing and I am guilty of having taken the mickey out of them a bit! Boy are they going to have the last laugh when they find out that I’ve done it too! I had to swallow my pride and call one of them to find out who to call to get the wrong fuel removed from your car. You were recommended to me for a wrong fuel Manchester problem as you have a guy covering Manchester and its boroughs. Thankfully my buddy told me that the fuel drain wasn’t expensive and that his car was fine afterwards and has been ever since so at least I was confident that the problem would be solved properly. I was really impressed as well with the response time, particularly in bad rush hour traffic, your man was there in just over 40 minutes which seemed to be no time at all after I’d told the forecourt guy what had happened and got myself a coffee and some food from the shop. He showed up in a sparklingly clean van and smart uniform which gave me confidence straight away and he got straight on with the job and kept me informed about what he was doing as he went along. He obviously knew his stuff and did a great job, checking everything as he went along and taking great care of my car too. He was all done with the fuel drain in about 20 minutes and then he reset the ECU and was done. The whole thing from phone call to me getting back on the road was only just over an hour. I thought I would lose the whole evening! Excellent service guys, all aspects were brilliant. Low cost, fast response, thorough job and the car is running great. I will definitely be recommending you if any of my freinds or family have a wrong fuel Manchester problem.
Carl Foster, wrong fuel Manchester, diesel VW Golf GT tdiDecember 10, 2015
To the Fuel Medic
I am not normally the type who sits down and writes reviews for companies that I use as I am not great with computers but I thought that in the case of your company, I should make the effort. I would like to let you know what a wonderful job your engineer, Andy, did when he came out to myself and my wife after I put petrol into my new Ford Kuga instead of diesel. When I realised that I had put in the wrong fuel I had already put 30 litres into the tank so I knew that it wouldn’t be safe to drive if I filled up with diesel on top of it. The car is new and so I was very worried about the effect that the petrol would have on the engine. One of the other gentlemen on the forecourt searched on the internet on his phone for me and found your number and wrote it down for me. I first called the AA but they were expensive and not very helpful, I called your number and was quoted a lower price and a faster response time. Andy arrived very quickly and was extremely pleasant, well mannered and reassuring. He got straight on with the fuel drain and was very careful with my new car. The job was done quickly and I was impressed with Andy’s uniform, his spotless van and spotless fuel drain equipment. I think the respect shown to myself and my wife was the main reason for sending this message, though. It was very refreshing to encounter such a pleasant young man. I will most certainly recommend your company and I will retain your card just in case I am absent minded in the future, although, hopefully, I have learned my lesson!
Many Thanks for the wonderful service,
Len and Yvonne Colman, Wrong Fuel Birmingham, diesel Ford KugaNovember 24, 2015
Hi Fuel Medic, just a quick message to say thank you ever so much for all your brilliant help with getting me back on the road after I stupidly put petrol in my BMW 320d instead of diesel. I must have been half asleep and I could have cried when I realised what I’d done as I needed to get to work early and had a really busy day for which I needed my car. Andy, your engineer was there in super quick time and he wasted no time in sorting out the fuel drain and getting my car started up again. I’ve never been so happy as when he started it up and it went first time. It’s been running well since so I haven’t done any damage to it, thank God. I’ll keep your card in my handbag in case I need you again, hopefully I’ve learnt my lesson though. If someone else is in a similar spot though, I may be able to help by passing on your number. I would certainly recommend your brilliant service to others. Thanks again.
Joy Hamilton, Wrong Fuel Birmingham, BMW 320 dieselNovember 16, 2015
Hi Fuel Medic, this is Laney from Birmingham here. I had the red Vauxhall Astra diesel that I put petrol in at the station in Harborne this morning. Just a quick message to pass on my heartfelt thanks to your mechanic who sorted out the problem for me so well. He was there in a flash and explained everything to me clearly that he needed to do. He also made sure I was OK with the cost before starting any work, there was no pressure sales and the cost was surprisingly low for the work that needed doing. I thought I was in for a massive repair bill but that wasn’t the case and I was very relieved indeed! I will be recommending your company to everyone I know, just in case they need you too, although I am sure they will all have a good laugh at me for being such a fool and filling up with the wrong fuel. Your engineer mentioned that there are 149,999 other people that do the same thing every year, so I didn’t feel so bad then!
Laney Smith, Wrong Fuel Birmingham, diesel Vauxhall AstraNovember 12, 2015
Thank you Fuel Medic for removing the petrol from my diesel Vauxhall Astra after my son accidentally filled it up with the wrong fuel. He was all ready to buy me a new engine and was ever so relieved when I told him to call you instead. I found you on the internet and liked your website so I gave him your number and he said that your service was really impressive. Quick and professional were his words and you obviously did a great job as the car has been fine since with no rough running or issues since. I’ve put a sticker on the fuel flap now so hopefully the same thing won’t happen again but I will tell anyone else that I know of who makes the same mistake, who to call.
John Granger, Wrong Fuel Wolverhampton, Vauxhall AstraNovember 10, 2015
Huge thank you and massive well done to Simon who got me out of the mire this morning. I was the twit who filled up a diesel Ford Fiesta with petrol at the Shell in Redditch just before lunchtime today. I was on my lunch break and thanks to your fast service I still got back into work before the boss went barmy. I didn’t even know about you wrong fuel removal guys before my colleague told me to call you as she has used the Fuel Medic in the past which she confessed to me, and it was her that noticed what I was doing before I’d put too much in. Thanks to her I was only a tenner down in fuel when I stopped filling up. I did the right thing then though and called you before trying to start it or anything. Simon was there like a shot and had us back on our way in no time.
Great service guys, thanks from one very happy motorist.
Heather Bridger, Petrol in Diesel Redditch, Ford FiestaNovember 9, 2015
Thanks Andy for your help with my Nissan Qashqai earlier. Not sure what I was thinking putting petrol in it rather than diesel but let’s just say my mind was elsewhere! All running superbly since though thanks to your hard work and you can add me to your “happy customer” list on your website as requested, because I am a happy customer! Sorry about being a big wuss and having a panic on the phone but my poor car did not sound happy when it conked out, I thought I’d completely killed it when it dawned on me that I’d put in the wrong fuel type and it cost me an arm a leg to buy. Unlike your charge which was tiny in comparison to what I imagined my error was going to cost me. So, thanks for that too. I still have money for the weekend!
Brilliant service, would use again, hope I don’t need to though!
Ta very much
Lisa Dobbs, Petrol In Diesel Cannock, Nissan QashqaiNovember 7, 2015
Hello Fuel Medic Team – I just wanted to let you know how grateful I am for your assistance with my Skoda Superb after I put petrol in it rather than diesel a few days ago. It’s running well and has been down to Bristol and back a couple of days since, without any hiccups. The mechanic who came out to me was really helpful and reassuring because I was in a right panic thinking that the car would need a new engine and all sorts as I had started and driven the car. A fuel flush and drain seems to have put right the wrongs anyway. I’ll keep your card in case I daydream again at some point in the future and put in the wrong fuel, but I think I’ve learned my lesson now. I’m always seeing poor souls who have done the same thing at the petrol station though so next time I will pass on your number.
Many Thanks for the great service
Jerry Lawson, Petrol in Diesel Coventry, Skoda SuperbNovember 6, 2015
Hi Fuel Medic – Thanks to Andy who saved the day yesterday. I put the wrong fuel in my VW Passat in Birmingham on the Pershore Road early yesterday morning and I was surprised how fast you got to me and impressed with the service as a whole. You are certainly very different from a lot of mechanics that I have met! Your courtesy was a real treat and made me feel a whole lot better about the situation as I was expecting it to be a real hassle. Andy was there quickly, got the job done quickly and was very professional and pleasant. It really gave me confidence that I had called the right fuel drain company and I will be putting in a good word with my boss as my company runs a fleet of cars and I know that others have put petrol in diesel cars too in the past.
Sunny Shah, Wrong Fuel Birmingham, VW PassatNovember 5, 2015
Thank you Fuel Medic team for getting me out of trouble yesterday with the fuel drain on my Toyota Avensis. This is Vern from Gloucester by the way, I was driving the black Avensis. I’ve only had the car a week and I’ve always driven petrol cars so I just filled up as normal, I feared the worst and I thought it would cost a fortune to get the car towed and get the fuel removed. As it was the Fuel Medic came up trumps and had me back on the road to work in just over an hour even though the traffic was horrendous. You run a great service and I was really impressed with the customer service and courtesy. Proper old school manners, nice to see. I would definitely recommend the Fuel Medic to anyone else who’s put in the wrong fuel for their car.
Vern Stratton, Wrong Fuel Gloucester, diesel Toyota AvensisNovember 3, 2015
To the Fuel Medic – Thanks a lot for your excellent service after I put the wrong fuel in my Ford Focus earlier. The engineer who helped me was brilliant. Really kind and patient and no pressure sales, he just told me what needed doing, reassured me that my car wasn’t a write off and then got on with the job. I didn’t even know there were companies that did fuel drains until one of the other peopleon the forecourt told me to call the Fuel Medic. I’m very glad you do exist though!
Deanna O’Brien, Wong Fuel Birmingham, diesel Ford FocusOctober 27, 2015
Thank you, Thank you, Thank you Fuel Medic! You did a splendid job this morning in getting me back on the road SO FAST after I put the wrong fuel in my diesel Audi A4 in Birmingham yesterday. I don’t normally take the time to fill in feeedback forms but in your case I think the service was so good that you definitely deserve the effort. The engineer was polite and courteous, the van was clean and tidy and he was ever so careful with by car bodywork, even putting a padded blanket on it while he worked on the fuel drain. I couldn’t believe how quickly the problem was solved and there was me thinking it was a huge disaster. Not with the Fuel Medic on the case!
Well done guys!
Ellie Fisk, Wrong Fuel Birmingham in diesel Audi A4October 25, 2015
To The Fuel Medic – Excellent job earlier on this morning team. I was really impressed with the response time and the conduct of the engineer. The van was spotless and the smart uniform was very reassuring. I don’t know what possessed me to put the wrong fuel in my little VW Polo. I guess I just wasn’t thinking straight, like everyone else it seems I have a hectic life at the moment! The engine is running nicely so far so I don’t think I’ve done any damage to it and the engineer assured me that the fuel drain would sort out the problem 100% anyway. I’ve been on a couple of long runs since with no sign of problems or rough running. So, thanks for getting me out of that spot! I will keep your card to hand just in case I’m half asleep while filling up in the future.
Colette O’Brien, Wrong Fuel Coventry, diesel VW PoloOctober 11, 2015
Thank you team, for the super efficient fuel drain on my Ford Mondeo this morning. It was most definitely a far less traumatic incident than it could have been if not for calling you. The lady in the kiosk at the fuel station gave me your number so she’s obviously seen it all before, she said you were good and she wasn’t wrong. Andy came out to do the job and he was very professional and polite. I felt the tension melt away when he got on with the job as he was relaxed and very reassuring. He didn’t think it was a big deal which made me feel much better about it as I thought I would be needing serious repairs at great expense. One quick fuel drain later and the car is running wonderfully as before. Excellent service, top marks for customer care too. I’d like to say I would use you again but I hope I don’t put in the wrong fuel again too soon!
Richard Weatherby, Wrong Fuel Birmingham, Ford Mondeo dieselMarch 2, 2014
I put the Wrong fuel in my car yesterday and would like to say thank you for saving my car and my day! I was on my way to a school reunion when I put petrol in my diesel Audi A4. Andy was with me within twenty minutes and I was on my journey again quickly. You saved my day Fuel Medic!!
Mr Bailey Stourbridge
Hi, I have a classic car, a 1952 Morris Minor. My pillock of a son used one of the fuel canisters I keep in the garage, specifically for the four star petrol I travel to Coventry to buy, after putting my 4 star in his car he then went and filled the canister up with unleaded which a week later I emptied into my precious moggie. Fortunately I’d only puled the car 10 feet or so onto the driveway to clean it when he told me he’d replaced the fuel he’d used with a big smile on his face expecting a pat on the back. I’m sure he’s the milkman’s. I don’t want to risk putting a lead additive in as I’ve ran her on 4 star all the way through as she’s not been converted and has the soft valve seats. I’m a purist and don’t want any fuel that she wasn’t designed for to be used. Having only run the car for a few seconds, will she be alright?
David Arthurs, Sutton Coldfield, West Midlands.
Hello, I wonder if you can help with an unusual problem. I’ve accidentally filled my lawnmower with paraffin, now before you laugh, it’s a top of the range Atco Royale worth about 2 grand. Can you help please? I’m in Wythall, Birmingham.November 13, 2013
It would be easy not to email you with a note of my appreciation, but, your service deserved far more than that. When I put unleaded into my Audi A6 I thought ‘well there’s the day gone’. Your technician arrived 22 minutes after my phone call and had me on my way in no time. What a first class service you offer. Well done, I shall definitely be recommending your service to anyone who drops a clanger like I did. All the very best for the future.
Clifford Haynes, Wrong Fuel in Audi A6 Stratford-upon-Avon.
Hi there, it’s Dave here, you sorted out my Landrover Discovery last week in Webheath in Redditch. Quick question if I may, a mate of mine said I should try and reclaim the cost from my insurance company. Any idea if I might be covered?
I just wanted to say a huge thanks for your quick and efficient service yesterday, I was the idiot who put petrol in my diesel Ford Focus at the BP Station on the Warwick Road in Solihull. Top service and a genuinely nice bloke who did the job.
Ray Stephens – Wrong Fuel Removal SolihullOctober 24, 2013
Thanks very much for the excellent service I received last night after putting the wrong fuel in my BMW 320 diesel. Your technician arrived promptly, was well equipped, knowledgeable and carried out the fuel drain expeditiously. Highly recommended.
John Croft, BMW 320 diesel
Leamington SpaOctober 4, 2013
Hi Guys, just a quick note to say thanks for a fast response to my call yesterday after putting the wrong fuel in my bmw last night in Birmingham. I was on my way in less than 40 minutes and not late for the party!
Kerry Randle, Birmingham
Another happy customer for Wrong Fuel Birmingham ServiceSeptember 23, 2013
Hi Fuel Medic,
Can you solve a mystery for me please? My diesel Mini is playing up, it’s having the occasional judder, is a bit slow starting and doesn’t feel like it did a few weeks ago. My suspicion is, my girlfriend used it a week or so ago, to impress one of her mates on a shopping trip. She’s obviously put a bit of fuel in to top it up to where it was when she took it, I reckon she might have put unleaded into it! Is there anyway to tell? I’ve asked her whether she could have put the wrong fuel in it but she’s adamant she hasn’t, her own car is unleaded which makes me think she’s done what she always does when filling up. Any thoughts?
Hi, can I have an approximate price please? I put unleaded in my 2005 diesel VW Passat (110 bhp version if that helps at all). I kangarooed it half a mile home from the petrol station and now it won’t start. I’m in Kenilworth. Thanks.
Thank you so much for your quick response yesterday, my husband hit the roof when he heard I’d put unleaded petrol in the car instead of diesel. With the car safely at home and with no lasting damage, he ended up praising me for calling you guys instead of calling him out of work.
Thanks again.September 17, 2013
Hi, I accidentally put a tenners worth of diesel in my old Fiat, I’ve topped it up with unleaded and it drives but keeps cutting out. It’s only worth about 400 quid, is it worth saving? Cheers
Hi there, my wife put £5 of unleaded in our diesel 57 plate VW Passat before she realised what she was doing. After calling me she then topped up about £70 with diesel, she drove home without an issue. Whilst the car starts OK I’m convinced it’s blowing a little blue smoke. Any thoughts on how we should proceed? Thanks in advance.September 16, 2013
After misfueling my Kia Sportage i didn’t know what to do until the lady in the petrol station gave me your card. You arrived very quickly and drained my car in no time. A big thank you to Fuel Medic.
Mr Parkes, Wrong Fuel Kia Sportage, Coventry.
I would just like to say a big thank you to Jordan after putting petrol in my diesel Jaguar it was sorted in less than 30 minutes and he even gave me a free additive. Super service, couldn’t ask for more.
Simon Berry, Jaguar X-Type, BirminghamJune 4, 2013
Just a quick note to say thanks for all of your help yesterday. I hope that I never need your services again, but would definitely recommend you to a friend! Thanks again.
10/10 for service/speed and price. Can’t rate this company highly enough. Am absolutely disgusted with the AA, RAC, Green Flag, National breakdown and 3 local companies who wanted over £220 + these guys did it for slightly more than half that.
Just a short note to say thanks for helping me out and persevering through awful traffic when I am sure others would have given up. Great service at a great price. Thanks ever so much, guys.
I would like to thank your engineer for helping me after I put the wrong fuel in my car. It is nice and refreshing in this day and age to deal with someone who is very friendly and efficient. He sorted out my mistake in a quick professional manner. I would certainly recommend the Fuel Medic. Thanks once again.
A very fast, friendly and professional service. I accidentally put £20 of petrol in a diesel Renault Megane, I rang Fuel Medic and as soon as you arrived the engineers manner was so friendly and calm I immediately felt calm myself. I didn’t realise how anxious I was! Thank you so much.