Good Morning Simon,
I just wanted to say how grateful I am for all your brilliant help yesterday evening and here is my company review for you as requested. More than happy for you to pop this on your website:
Fuel Medic are the “must use” company if you have put the wrong fuel into your car. I managed to fill my diesel Honda Civic up with petrol at the Morrison’s petrol station in Solihull after I’d done my shopping there on the way home from work. I was in a rush and wasn’t concentrating on what I was doing as I needed to get home to my kids. Of course, putting in the wrong fuel just made things worse and I was having a bit of a meltdown until another customer on the forecourt saw what had happened and told me about fuel drain companies. I didn’t know they existed until that point as I had never put diesel in instead of petrol before. When I Googled “wrong fuel Solihull” on my phone up popped the Fuel Medic website which seemed like a Godsend. I called and spoke to Simon who was really pleasant and calming. I explained my situation and he said he would be with me as quickly as he could. Even though the traffic was terribly busy he still managed to get to me in 20 minutes which was amazing. He was really reassuring about the whole situation, explaining that there wouldn’t be any permanent damage to the car engine and that the fuel drain would solve the problem. He took great care of my car and had the job done quickly. The car started first time and just 45 minutes after I called, I was on my way home. The kids weren’t too hungry following their wait! My car has been fine last night and this morning, there don’t seem to have been any lasting effects of putting in the petrol. Simon asked me to give him a call if there were any concerns. The customer aftercare is really good with Fuel Medic and I was seriously impressed on the whole with all aspects of the service. I hope I don’t do it again, but if I do, I’ll be calling Fuel Medic. Ace company!
Rita Carlingford, Wrong Fuel Solihull, petrol in diesel Honda Civic